Horrible Service to paying customers

Since Mid February this year, I started experiencing problems with my data network. Before this I was able to connect to MTN LTE both at my place of residence and at work; both situated in Soshanguve south. But now my phone is only picking MTN 3G at both locations, and the 3G signal I am picking up is so poor that I can barely get 2mbps speed on a good day.

I have been calling the MTN coverage department since this problem started in mid-February; initially, they said there are coverage problems in that area, and they are currently working on the problem. The same story kept coming up every time I called but with no change to my situation. Eventually, an agent was sent out evaluate my situation, and it was also evident to him the kind of speeds that I was getting, and I was only able to connect to 3G. And now when I call the MTN coverage department they tell me that the towers are working fine, and to a certain extent I believe that; because on certain parts of Soshanguve South there is excellent LTE coverage; with the same speeds that I was getting before at home and at work and right now I want answers as to why this changed overnight and no one can fix it.

I have been an MTN customer since the day I got my 1st phone, and today I have two contracts with them that I am not paying less than R1000 per month and I am not important enough to get my problem resolved.

As of today, I am going to post this review; every day until I get my LTE connection restored. This is Day 1.