Horrible service/*********** staff

I have never had these issues in all my years that I have been with MTN.

I upgraded my contract after I was send a message to say I am due for an upgrade. I went to the MTN store in Grahamstown, chose my device and did my upgrade. My amount went from R305 to R179.

I was told that I was to pay the new contract starting Dec. So on 24 Nov I started paying R179 instead of the R305.

My phone line was suspended in Dec due to payment not being sufficient. I went into the shop and they told me that I had to pay R250 upgrade fee. Which was never explained to me the day I upgraded. I paid the R250 with my monthly fees on 23 Dec 23.

Jan my line was suspended yet again and yet again I went to the shop. I was told by Giovan that they billed me for both devices in Oct and that they needed to credit me as they were only supposed to bill me one device. My line was unsuspended.

Yesterday my line was suspended yet again. This morning I went to the shop again. Now I am being told I still owe R318.04 because of pro rata fees and service fees. I was not told about any of these extra fees. I already paid R250 where the upgrade fee was R150.

I feel the fact that I was not contacted once by MTN about the bill or advised to what I am being billed for as the MTN Shop in Grahamstown failed to tell me all the cost.

I am also being billed for an early upgrade fee. How is it an early upgrade when I was told to upgrade. I was also not made aware that there will be fees regarding that otherwise I would have waited or paid the amount the same day.

I am not happy to pay this R318 as on every occasion for the last 3 months I was not contacted or instructed correctly by any MTN staff.

I drove 300km yesterday without any cellphone connection.

Please contact me on ***