Horrible service- Ref ***7

I've been with Mtn since 2008, My 5 months phone broke, took it to assessment and received feedback that my phone will be replaced. I bought my phone online, and I did call them for a replacement but then I was sent through to some franchise in Dbn and they sent me back to Mtn as I am an Mtn customer. Mtn online instructed me to go to any Mtn store, of which I did, but no one could help. I then wrote *** an email 07April, no response received. On the 15th April, i got a call from MTN Online to notify me my phone will be delivered in 3 working days, i'm still waiting for my phone to this day. I sent the complaints another email 25 Apr, and they did respond with "Our sincere apologies for this. Our records indicate that you were notified on the 15-04-2016 that a new device will be delivered.I will expedite with our Retentions team and the couriers to advise further" I'm still waiting for someone to contact me after i sent them follow up emails, of which no one has responded to. I am a broken customer, and i can't wait for my contract to end with MTN. My Mtn customer experience for about a year now has been horrible, and this time it's a cherry on top.