sM
sibusiso M

1 reviews | Active since Sept 2016

17 Mar 2017, 16:41

horrible service recieved from mobile plus

<p>I recently took up a device with your company and I must admit this has been by far the worst decision I have ever made. I was registered for different services which I did not agree to and was debited quiet a number of times, and I was also sold a device which did not have the specifications which I was told about on the phone and I ended up taking an extra sim card under the impression that the device uses more than one sim card.</p> <p> </p> <p>When I called in to enquire about this I had the misfortune of speaking to a manager by the name of Clinton who has no idea whatsoever how to speak to clients! He did however confirm that the advisor said that the device uses two sim cards and also mentioned that they do not sell dual sim devices which means that I was not properly advised in terms of this contract, and again Clinton also said that he specifically attempted to contact me today around 9:00 this morning and I can confirm that I did not receive any call whatsoever from your company and if you need me to pull my phone records I can easily do that. He was exceptionally rude and I must admit that if I could I would actually cancel this contract right away. I will however communicate this with MTN head office regarding the type of service I have received from their third party agents and if possible I will also be referring this issue to the National Consumer Commission of S.A.</p> <p> </p> <p>I do believe that all your calls are recorded so you can easily listen to them through my profile.</p> <p> </p> <p>Utterly disappointed client!!!!!</p> <p> </p>

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