HORRIBLE SERVICE PROVIDER

HORRIBLE I REPEAT HORRIBLE SERVICE PROVIDER😡 I purchased a home router and it was delivered on the 21st of Feb it had no coverage tried to contact the customer services got no help was referred to the coverage department still no help .. On the 4th of March the debited R642 which was a shock because I was approved for lesser and fortunately i managed to dispute it..Been to mtn nearest stores they also cant help me or take the router back unless i pay that money but for what?? Sent countless emails to them and they act like they helping then they go silent till today im stuck with this router because they cant take it back