TV
Tiaan V
1 reviews | Active since Jul 2019
12 Jul 2019, 20:39
Horrible service provider
I have had an MTN SkySupreme topup contract since last September. The throttling has been so bad this month that I have to use wifi to get onto hellopeter. MTN says I can no longer load data to get my speed back as they have migrated me to a new package where I cannot top up without my knowledge. Above all I now have an outstanding bill of R2161 where my installment has always been R1100. And nobody can tell me why.. service is horrible and the people at MTN the grove are incredibly rude. Cant wait to end my contract
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
15 Jul 2019, 10:24Good day Tiaan V
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that a request was logged to rectify the billing issue.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that a request was logged to rectify the billing issue.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply15 Jul 2019, 10:24
Official
Good day Tiaan V
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that a request was logged to rectify the billing issue.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that a request was logged to rectify the billing issue.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's replyOfficial
23 Jul 2019, 13:13Good day Tiaan V
Kindly note that we tried contacting you , according to our billing department you were migrated to the new Sky package in July. This package forfeits discounts as per previous package thus the increased monthly subscriptions.
Please contact 135 for any further information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that we tried contacting you , according to our billing department you were migrated to the new Sky package in July. This package forfeits discounts as per previous package thus the increased monthly subscriptions.
Please contact 135 for any further information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply23 Jul 2019, 13:13
Official
Good day Tiaan V
Kindly note that we tried contacting you , according to our billing department you were migrated to the new Sky package in July. This package forfeits discounts as per previous package thus the increased monthly subscriptions.
Please contact 135 for any further information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that we tried contacting you , according to our billing department you were migrated to the new Sky package in July. This package forfeits discounts as per previous package thus the increased monthly subscriptions.
Please contact 135 for any further information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
TV
Tiaan V's updateReviewer Update
30 Jul 2019, 15:33I was not migrated and if I was i did not consent to it. So where was I ever informed of any such migration? I signed a contract to with the previous sky supreme package till august? So how can you migrate me without my consent and also charge me more? This is ridiculous, i will be posting this to all media sites.
TV
Tiaan V's update30 Jul 2019, 15:33
Reviewer Update
I was not migrated and if I was i did not consent to it. So where was I ever informed of any such migration? I signed a contract to with the previous sky supreme package till august? So how can you migrate me without my consent and also charge me more? This is ridiculous, i will be posting this to all media sites.