1 reviews | Active since Oct 2016
HORRIBLE SERVICE OR RATHER LACK OF SERVICE
<p>I am so appalled by the level of incompetence from your company. On Monday the 24th of October 2016 and on Tuesday I called your 808 call centre and I was told I must wait for 24 hours , the issue is being escalated, I decided to give your guys time to work on it and I call today on the 28th of October and I am told that the call is still open and hasn't been assigned to anyone and the turn around time has lapsed.</p> <p> </p> <p>I have not been connected since Monday; and since Monday I have been calling your call centre with no solid outcome. I am really ****ed off right now by the level of your service or lack of. </p> <p> </p> <p>I have been a loyal customer sice 2011 and right now I am on the verge of taking my services elsewhere because what is happening is outright unacceptable. </p> <p> </p> <p>I have two reference numbers SMC/ ********** 7089 and ********** 84, look into this please as I need answers as to what happened to my usage limit. I was told I used R1600 from Sunday (23/10/2016) night till Monday morning, how is it possible for me to use R1600 overnight on internet (as I was told) because that Sunday night I had +900MB of which now I am currently left with a balance of 5KB from that 900MB.</p> <p> </p> <p>I want the list of all sites I visited on Sunday (23/10/2016),session and how much each session cost because this is day light *******. As a result I stopped loading airtime and data on that line until I get my answers.</p> <p> </p> <p>Another issue is this one of reserving airtime for data without my consent, if I want data I know I will dial *141*2 and choose option 2, when I buy airtime it is because I need it for whatever use. Stop reserving airtime for datan on both my lines.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the usage limit was changed by the cellphone user via the self-help service USSD code as per below. To prevent the charges for extra usage please return the usage limit to R0.00 by dialling *141*1*7852#ok.
Date/Time Source Channel Old SUL New SUL
2016-10-20 14:38 USSD R 1 400,00 R 1 600,00
2016-09-18 17:23 USSD R 1 200,00 R 1 400,00
2016-08-16 19:33 USSD R 1 000,00 R 1 200,00
2016-08-08 11:15 USSD R 800,00 R 1 000,00
2016-08-05 11:48 USSD R 600,00 R 800,00
The disputed usage falls under an unbilled invoice, kindly request for the usage to be validated once the invoice dated 2016-11-20 is finalized.
The airtime Reserved for Data displays the airtime that has been reserved on your account for an active data session and will not be available for you to use. In order to clear this amount or make the amount available for use, please reboot your device or turn flight mode ON then turn it OFF again so that the airtime reservation clears.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the usage limit was changed by the cellphone user via the self-help service USSD code as per below. To prevent the charges for extra usage please return the usage limit to R0.00 by dialling *141*1*7852#ok.
Date/Time Source Channel Old SUL New SUL
2016-10-20 14:38 USSD R 1 400,00 R 1 600,00
2016-09-18 17:23 USSD R 1 200,00 R 1 400,00
2016-08-16 19:33 USSD R 1 000,00 R 1 200,00
2016-08-08 11:15 USSD R 800,00 R 1 000,00
2016-08-05 11:48 USSD R 600,00 R 800,00
The disputed usage falls under an unbilled invoice, kindly request for the usage to be validated once the invoice dated 2016-11-20 is finalized.
The airtime Reserved for Data displays the airtime that has been reserved on your account for an active data session and will not be available for you to use. In order to clear this amount or make the amount available for use, please reboot your device or turn flight mode ON then turn it OFF again so that the airtime reservation clears.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Morning Siphumezo
My query is exactly on the unbilled usage. My month starts on the 21st of each month to the 20th. As you have stated above that I changed my limit on the 20th of October to R1600 and on the following I was supposed to have my limit at a balance of R1600 as it was the beginning of a new month and this R1600 of up to the 20th of October has been billed alrerady. that one I understand.
what I fail to usnderstand is what happend to my usage limit as from the 21st of October till the 23rd because on Sunday the 23rd I had data of about 950MB on my device and when I called 808 I was told I used it all on out of data bundle on internet usage. Now my question is how is that possible when I had data on my fone? As it stands right now I still have 5KB left from the data I had hence I was/ am requesting all the sites I visited and sessions and how much each session cost because I simply do not understand how this falls over to the unbilled invoice of 20/11/2016 as you are stipulating above.
Morning Siphumezo
My query is exactly on the unbilled usage. My month starts on the 21st of each month to the 20th. As you have stated above that I changed my limit on the 20th of October to R1600 and on the following I was supposed to have my limit at a balance of R1600 as it was the beginning of a new month and this R1600 of up to the 20th of October has been billed alrerady. that one I understand.
what I fail to usnderstand is what happend to my usage limit as from the 21st of October till the 23rd because on Sunday the 23rd I had data of about 950MB on my device and when I called 808 I was told I used it all on out of data bundle on internet usage. Now my question is how is that possible when I had data on my fone? As it stands right now I still have 5KB left from the data I had hence I was/ am requesting all the sites I visited and sessions and how much each session cost because I simply do not understand how this falls over to the unbilled invoice of 20/11/2016 as you are stipulating above.