Horrible Service (No Service)

Item: MTN South Africa
Rating: 2
Author: Leticia M

I had the tablet for about a month when it stopped working. Took it into a service centre on the 15th of December 2014. After several queries with no feedback I am at my wits end!! MTN is suppose to send me a new device. Today is the 21st of March and I have received nothing yet. And to top it all I'm still paying subscription for the device and data and I am not in possession of the device!!

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Replies (1)

MTN South Africa's replyOfficial

13 Apr 2015, 12:14

Hello Thiresa,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please supply me with the job card number so I can investigate the matter.

We would like to assure you that we are actively working to improve our service levels.

Regards
Thabelo
REQ:***

MTN South Africa's reply13 Apr 2015, 12:14

Official