Horrible service, no follow up options.

I am an existing customer. I have 6 current lines with you - and have never skipped a single payment. I went into your N1 city branch on Saturday, to apply for a 7th - which I am now seriously second-guessing. The lady advised that it takes up to 24 hours to get feedback but that it normally happens quicker.

I walked around the centre for about 2 hours - went back and still no feedback. Eventually, I left, and returned again 4 hours later - I was informed that they're getting ready to close but that feedback can be expected during the course of Sunday. I heard nothing back, and no one answers the contact number given for the N1 city branch.

I phoned your call centre - they have no record of this application and cant provide any feedback. We're now halfway through Monday - and still no feedback.

So am I now expected to drive back to the branch just to follow up? How pathetic is this service? And being an existing customer - I'd expect to not have to wait this long for approval. It's not like I'm new to MTN.

Vodacom confirmed I can get the handset same day - before I even leave the store. So perhaps that's my next option. If I don't hear anything by COB today - I'll be going that route, and moving each of my contracts over as well. At the end of the day, when you have as many contracts as I do - service is everything.