1 reviews | Active since Jul 2011
Horrible service, no feedback, what is going on??!
Good day,<br> About three months ago we went to the Irene Mall store to convert two numbers on separate accounts to a single business account. To date - NO response on that. On 2 July it took me a whole day phoning the call center to cancel my contract and they were going to let me know once that has been completed. To date NO response. Now I phone the contact center again to inquire on the status and I cannot get to a consultant to ask because I am now on prepaid??!! And I cannot seem to be able to navigate to a consultant using the prepaid options??!! I am utterly DISGUSTED with the service from MTN!!! I would like to speak to a consultant to confirm that I am now on prepaid (seems like it), to confirm that no monies will be subtracted from my bank account again, that I will be able to keep my number (even if I move back to Vodacom which I am now considering) and also to know why our contracts were never moved to the business account as requested. If they keep up this kind of customer service I don't see them existing much longer!!<br> Regards<br> Zanie
Thank you for your post.
We apologize for any inconvenience incurred.
Please be advised that transfers can only be done by the store. We do not pick up any request or notes placed on the account for the transfer request to the business name.
We do confirmed that the contract is now changed to pre-paid migration. The request has been received after the invoice for July has been finalized, the last debit order for the account will be for July and the balance R 459.00. This will be requested 1 September 2015.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We apologize for any inconvenience incurred.
Please be advised that transfers can only be done by the store. We do not pick up any request or notes placed on the account for the transfer request to the business name.
We do confirmed that the contract is now changed to pre-paid migration. The request has been received after the invoice for July has been finalized, the last debit order for the account will be for July and the balance R 459.00. This will be requested 1 September 2015.
Kind Regards,
Alice van der Merwe
REQ:***