1 reviews | Active since Feb 2017
horrible service MTN The Glen Mall
<p>I took out an Mtn contract a few months ago. The phone froze and stopped working.</p> <p><br />My 1st attempt at returning the device, the consultant (Thabo) tried "fixing" the phone himself, kept me in the mall for 2hrs!!! to no avail..he also looked up all my details on the system and later advised me that i would have to return the phone with all it's accesories, so that i can be given a new one, as "these things happen sometimes".</p> <p> </p> <p> </p> <p> </p> <p>i returned the following week, the lady who assisted me, 1stly had a facial expression that directly translated into "i am not here to be of any assistance"-(Zoleka).</p> <p><br />she gave me a different story, that because my warranty had expired i would not be given a new phone as previously advised, also she did not want to provide further assistance because i did not have my id-which was not previously required. it was only after i told her i would not leave the store without assistance and was not prepared to come back for a third time, that she helped me.</p> <p> </p> <p> </p> <p> </p> <p>with completing the documentation, she was not every helpful, not indicating as one would show the customer what needs to be completed ect.</p> <p> </p> <p> </p> <p> </p> <p>this was just an over bad experience with the service..</p> <p><br />now that my phone has apparently been booked, i have no idea of what time frame more or less it will to repair, or recieve any kind of feedback..</p>
Good day Nikita,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that you have not included an IMEI number on your post and we need that to follow up with HVRC (repair centre) so you can contact them on *** and they will give you the status of the repairs.
With regards to the service you received at the Glen Mall, please note that the matter has been sent to the store senior manager for their urgent attention. We really appreciate you bringing this matter to our attention as we strive to give our valued customers the best customer experience at all times.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Nikita,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that you have not included an IMEI number on your post and we need that to follow up with HVRC (repair centre) so you can contact them on *** and they will give you the status of the repairs.
With regards to the service you received at the Glen Mall, please note that the matter has been sent to the store senior manager for their urgent attention. We really appreciate you bringing this matter to our attention as we strive to give our valued customers the best customer experience at all times.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
I had 1st laid a complaint regarding the horrible service i had recieved at mtn the glen.
i was called a day later, indicating that my phone would be ready this past tuesday, i was told that i'd be called.
no call tuesday
i called wednesday, and was advised, i'd get feedback by today-friday.
i have not been called. when i call the consultant Thabo..he does not answer.
the store number stays unavailable.
i really cant believe this level of service, and my contract period is far from over.
I had 1st laid a complaint regarding the horrible service i had recieved at mtn the glen.
i was called a day later, indicating that my phone would be ready this past tuesday, i was told that i'd be called.
no call tuesday
i called wednesday, and was advised, i'd get feedback by today-friday.
i have not been called. when i call the consultant Thabo..he does not answer.
the store number stays unavailable.
i really cant believe this level of service, and my contract period is far from over.