HORRIBLE SERVICE MTN MYHOME INTERNET

Hi MTN, VERY DISGUSTED AT YOUR HORRIBLE SERVICE

Here we are again and please do not refer me to your Facebook as it is completely useless. 13 February I requested to change my debit order date to the 15th and was advised it was actioned. March debit order went off on the 4th and returned, I went to the physical store in Mall of Africa to confirm they advise it was done after bill cut off which is not true but I paid with the cost incurred! April again I was debited on the 4th and and on the 15th, I raised this and received a reference number for an escalation open REQ*** not feedback as yet. I further called the call centre and spoke to Nomveliso Nabo who was very rude, very condescending and undermining on the call and there was no resolution. I have been speaking to Facebook agents and advise that I need to pay R11.50 and my account will be reactivated on next invoice date and I keep asking in regards to the incorrect debit order date and what this R11.50 is for, there is no response. I need MTN to attend to my query immediately, how are you disconnecting me for R11.50 that I don’t even know off, and telling me I will be off til next month when I have paid? I need this resolved urgently your service is very horrible I must say I am a very tired and upset customer!!!!