HORRIBLE SERVICE MTN ****arney Mall

I have never in my life worked with such *********** people. I did a sim swap on Saturday and I was told that the my sim will be active between 2-24hrs . I called the customer care on Sunday only to find that my sim swap is not even processed. After calling the whole day with no avail I drove to the store only to find Mpumi(lady that works there) sitting there with phone right in front her but deliberately ignoring calls. Today is Monday and still my query has not been escalated as yet. After calling for more than an hr they decided to pick up and I was told that I have to wait because there is much they can do. I am so angry and frustrated!!! I asked for the managers number but the refuse to give it to me. MTN STORE ****ARNEY MALL HAS THE WORST SERVICE EVER!!!!