Horrible service (MTN Insurance)

Horrible service I got from MTN mobile insurance.I submitted a claim on the on the 06/12/2019,with no response I contacted the department and was advised that the claim was not received. I then emailed the claim myself on the 11/12/2019 still no response. I then started calling the department more than 5 times and was told it's with the underwriters, today I called and spoke to a lady who still said the claim is still with the underwriters, she then put me on hold and hung up the phone, I called AGAIN and spoke to a lady by the name of Musa who said she will escalate the claim again and it will take 1-7 days, funny how when you take the contract they are quick to process and debit your accounts, but when one needs to claim it takes the whole ****** year!!!!! I'm very upset and demand a reasonable answer than 'it's with the underwriters, we only speak to them via email'. This is so daunting. If i knew that the service would be this pathetic I wouldn't have joined. My relationship with mtn ends here, I cannot continue to pay for such services.