Horrible service lately. Process failure!

I have no idea what has happened at MTN but the service has become **********! I app**** for a router deal online in December on the 14th and I received a confirmation email and that someone would contact me to finalize the transaction, 2 months later no-one has responded. When I called MTN on the 4th of Jan, i was told the online sales team was off and had only come back to work that day and thus they would contact me soon. That never happened. So on 6 Feb, I decided to go to a branch and get this done in person and opted for a sim only deal. A guy named Kabelo (MTN at The Glen Shopping Centre) helped me with my application and we waited for approval from the team that approves applications. After waiting an hour, no response was provided so he advised he would call me once they get back to him, Sadly its 3 days later and they have not gotten back to him (this usually takes an hour or two, latest the approval comes the next day!) and I still do not have a simple sim card! Clearly head office or whoever works at the offices where we cannot contact them is not doing their job! I am not sure if MTN no longer cares about whether we stay with them or not? Never experienced such bad service since I started my contract with MTN about 8yrs ago!