Horrible service, Incorrect billing and poor network

I am extremely disappointed with the service and billing practices at MTN.

I joined MTN and was required to make upfront payments, including a prorated amount and a full monthly payment before receiving my router. Despite this, I have since been billed again with additional prorated charges for a period that was already prepaid, as well as charges for a future month without any clear explanation.

When I raised this query, my concerns were not properly addressed. Instead of receiving a clear breakdown, I was simply referred back to invoices that do not explain the discrepancies.

On top of the billing issues, the network service has been extremely poor. I have reported connectivity problems multiple times, but the only assistance provided has been basic troubleshooting, with no real resolution. It is unacceptable to be expected to pay for a service that is unreliable, especially within the first month.

If this matter is not resolved urgently, I will have no choice but to cancel my contract. I cannot justify paying for poor service and inaccurate billing.

MTN’s service and support have been highly disappointing.