1 reviews | Active since Nov 2011
Horrible Service, I wonder why they are 3rd place
<p>I signed a contract in April and i got HTC phone as well. The phone stopped functioning 2 weeks later. MTN send it for repairs of which i did not understand as they were supposed to replace it and give me a new phone. MTN came with a bill of R1237.70 which i need to pay. I clearly ask them why i am paying the bill since the phone just stopped functioning by itself. I wanted them to give me the reasons why the phone stopped functioning and unfortunately they send it back to me without a reason.</p> <p> </p> <p>I am in the process of concelling my phone contract with MTN because of this issue. Good luck to customers who can tolerate such kind of bad service.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike