Horrible service. I am happy I am cancelling this contract.

I've been with MTN for almost 15 years.

I am due for an upgrade and decide to call in to let the telecom know that I want to move to prepaid. (Calling and pressing the option for cancellation led to my call being dropped several times. I eventually called and selected upgrade and once my call was answered, I told them to transfer be to cancellations. My Colleague sitting in the office next to me was also moving to prepaid and the exact thing happened to him while sitting next to me).

Already, it was off to a bad start. Once I was transferred to retentions, I spoke to Themba who let me know that their system was down and he could not proceed with the cancellation. He advised I call back on Monday (today).

During the weekend, my phone stopped working. When I attempt to call I get "Not registered on network" as a pop-up. I explicitly told Themba I wished to move to prepaid and he said I will need to serve a 1 month notice but now I can't even make or receive calls. I use my phone for work.

THIS IS UNACCEPTABLE!