HORRIBLE SERVICE FROM MTN_VOILATING THE POPIA ACT _

STILL NO RESPONSE FROM MTN AFTER BEING TOLD THAT THE TURN AROUND TIME IS 72 HOURS _YOUR SERVICE IS HORRIBLE _I WILL DEFINITLY TAKE THIS UP WITH THE RELEVANT AUTHORITIES

ACCOUNT NUMBER_BA*** - Charlene Bergsma _Violation of POPIA Act _Account to be cancelled

Good Day MTN Management

I was the victim of ***** in 2022 , when someone used my identity to obtain a Cell Phone Contract Via MTN. However, I had to go through a lot of hoops to get this resolved because my identity number was taken. My calls and emails went unanswered, indicating that MTN was not inclined to help in this situation.

Subsequently, the ***** Department should have received all the documents; as the Debit order stopped on my bank account, but no one from ***** Department responded or communicated with me since.

Subsequently, a few years later, signed a contract with you guys for my daughter and me. and I was shocked to see that the *****ster's information was still on my profile. My emails and statements have continued to travel to the *****ster's email address up to this point, which is against POPIA regulations. I have called to have the address removed, visited your Cresta and Campus Square branches, and was informed that everything has been resolved. A screen grab of all my statements still going to the *****ster is below. My email address is ***

This is in contravention of the Protection of Personal Information Act 4 of 20