Horrible service from MTN SA

<p>I took my Cellphone in for repairs on the 25th of April 2016, I only got an update about the device on the 15th of June 2016. I was made to understand the update of the device was on the MTN system from the 17th of May 2016!!!!!!!!!!!! I guess someone forgot to click "SEND" so that I also get to SEE this UPDATE! I was never given any updates on the device unless I called and I always got one answer "awaiting spares...check on Friday". In the interim WHAT DEVICE AM I USING? WHO IS BOTHERING to tell me about additional cost??? I am now hearing of damage that was NOT on the device when I took it to the store, fair enough...was I supposed to smell or phantom this update????? Now I am being told to "Follow UP WITH THE STORE" I am to say the least disgusted at the nerve of the failure to update/communicate. I then get told to email ********** (THIS EMAIL ADDRESS WAS DECOMMISSIONED!!!!!!!!!!!!!!!!!) I feel that the lady at the repair center gave me this useless detail on purpose! I am ANNOYED!!!!!!!! I put up with the horrible network coverage now I am to put up with this situation, I am fed up with the level of incompetence shown by this service provider. I do not understand how such a large Institution can be so USELESS at service delivery and have staff that cannot simply click SEND. Beware of MTN and their inability to render helpful, timeous service!</p>