1 reviews | Active since Apr 2014
Horrible service from MTN insurance claims department
<p>A round of applause for MTN insurance claims department for giving me their utmost horrible service,I'm so mad I dnt even know where to beginning.i lost my iPhone 7 plus on da 5th of March 2017 did all da necessary and now today 15 March 2017 I call them to find out how far is my claim and I was told it was declined due to da fact dat I lost my phone while in presence of unknown people,that is the most hideous reason I've ever head in my whole entire life.I am so mad I dnt even know wat to do,what is the point of paying insurance wen at da end of the day the same insurance I pay with my hard earned money can't help me when I need it.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***