HORRIBLE SERVICE FROM MTN INSURANCE

HORRIBLE SERVICE FROM MTN INSURANCE CLAIMS. I am beyond frustrated and angry with the service I have received with my claim from mtn. On the same day that I lost my phone I called them and emailed all the required documents to them. I kept on calling the insurance claims several times each day to follow upon my claim, I was told by Fortune, Phindile,Ntombifuthi that upon receiving my excess fee a PO will be generated at 09:39 on Thursday the excess payment was received along with my details for the PO to be generated. I called this morning to request for a waybill number only to be told that the PO was only generated in the afternoon which is now going to delay my order by 7 working days. I called Joseph and in the midst ofour conversation you could tell that he did not even care that I do not have a phone and I am losing out on business. Fortune and Joseph said since I am saying I will cancel my contract and expose their pathetic service they do not have a problem I can do just that( goes to show just how much mtn cares for their clients).

Since MTN is not willing to assist me, I asked Fortune to give me their suppliers number and I will follow up myself,she refused. I then requested her to cancel this order and refund me my excess payment again she refused.