Horrible service from MTN Fibre

Needs to be zero stars. I phone MTN for a fibre contract for the Granny flat pn our existing proberty. EXPLAINED NUMEROUS TIMES THAT I WANTED THIS CONTRACT FOR A COTTAGE on our property. I rclxplained to the MTN sales lady Alicia that we ALREADY HAVE VODACOM FIBRE IN OUR MAIN HOUSE, that I want a separate contract for my parents in cottage on our property.

The router for this contract was delivered and Alicia ( MTN sales lady) then told me that technicians will contact me for installation. They never did and I was billed. By my 3rd phone call ( where I had to hold the line for 30 min), I was told that because we already have a fibre connection on our property, no second connection will be made.

IF I WAS TOLD THIS WITH MY INITIAL CONTACT WITH MTN, I NEVER WOULD HAVE TAKEN OUT THE CONTRACT. I was thus mislead by MTN, which kept I formation from me.

I also asked on emails to Alicia and Supersonic where I can drop off the unopened router. Up to now, no one has answered me ( while in the sales process I was phoned back and emailed back immediately.

In the mean time, I am billed, while noby gets back to me.