HORRIBLE SERVICE FROM MTN / DSV

Our experience with upgrading online with MTN has been an absolute mess. We placed the order for upgrade Saturday, 12/07/2025. On the reference, it said delivery will take place within 1-3 business days. Four business days went by, no communication from MTN / DSV regarding our order, so we contacted DSV on Thursday, 17/07/025 to find out when we can expect delivery. They advised they received a return order from MTN, and to phone MTN. We did so. MTN advised it had been escalated, and we will receive a reference and another email when the query had been resolved. We received an email last night that our query with the applicable reference had been resolved. We phoned DSV today, 18/07/2025 and they told us the same story as yesterday. Phoning MTN is a waste of time. We get sent from department to department with no resolution. The contract is in my partners name, even though we are listed as married by MTN on the first contract being upgraded. There is no resolution to date and honestly this level of service from a telecommunication giant like MTN and as well DSV - is just shocking. The ONLY email regarding the upgrade was a contract and the body of the email advised delivery details to follow and nothing yet. So why set a delivery expectation of 1-3 days? Not to mention every time we phone there seems to be another issue with our account which is fully up to date. How is this possible? I would not recommend MTN based on this experience.