Horrible service from MTN

Horrible dealing with MTN. I upgraded my contract and took on another new 1 with deep regret. I am unable to get assistance with setting the device up.

Your so called automated systems is a waste of time and doesn't work. You guys should seriously consider "actual" people assisting. What's app doesn't work. Emails delayed reply. Call 135 and options don't match, eventually get hold of a consultant and they cant assist. weeks have gone and I have not been able to make use of a service I am paying for.

Tried *** - holding for 10mins and more and no response.

Utterly disappointed