Horrible service from Mtn and insurence company.

MTN will need to review who they use for their insurance policies. The claim was put in on the 4th of December, and the latest today is that it will take another 7-14 business days for a response. Not even an approval or any feedback. I just called today and the call centre agent said that they can not give me feedback or call the insurer for feedback. I have been paying insurance for over 2 years and never claimed before, even in 2020 when I was retrenched Mtn and the insurance company did not want to assist me with the matter.

At this moment I will stop paying for a product that has been lost, for the fact they act like I deliberately lost the phone when I have been a good paying customer for almost 3 years now. I will still pay my usage until this is sorted. Answers are inconsistent, promises of someone emailing me back which never happens. MTN must be held responsible for the service they charge you and the provider. I don't care if it is handled by a separate company. It is on my bill every month and MTN must sort it out.