HORRIBLE SERVICE FROM MTN

I will keep on posting until you resolve my issue. We pay for this service.

Mar 26 this yr, I got a call from MTN to the effect that my contract was due for renewal. I was on a 12GIG data contract for R158. I was offered a discounted renewal of R149 for the same data and I agreed. Yet since April, I’m being charged R228.43 but now for 3 GIGS. On disputing this, I was told that my contract had been migrated to a third party Summer mobile.(Why without my knowledge?) Helen at Summer has listened to the renewal conversation and acknowledged the MTN mistake or rather misrepresentation. She has been failing since May to cancel this contract or even restore the original terms.

Today one lady Sandisiwe from MTN HQ, instead of trying to resolve the matter says instead that I should go to Summer Mobile because they are the ones that misrepresented the contract terms. All MTN agents that I have dealt with say if it involves Summer Mobile, then they can’t assist. What utter nonsense when money continues to be taken out of my account.

But who is Summer Mobile in my relationship with MTN? I never contracted at anytime with Summer Mobile. I do not even know where they are based.

I have asked my bank to unpay all Mtn debit orders and put a stop payment on any subsequent such debit orders until this issue is resolved.

Below numerous references from MTN to no avail.

-Ref 27/05 - **********21 -Ref 30/05 - 1- ********** - Mbujeni Rulani supervisor ********** -19/06 ref **********01 Matshidiso -24/06 Maurice ref **********95