HORRIBLE SERVICE FROM MTN

I am very disappointed from this company. the reason I am writing my review here at hellopeter is because even when I ask to speak with complain department from MTN they refused me or even the manager. The following people responded to my query from mtn that it will be solved but up today still no help: Willem and Ishie from complaints they only responded on hellopeter after I wrote my reviews but never fix the problem . I sent an email to customer care and Nonkululeko Nkosi emailed me back that I need to send a proof of payment for r1011 when I wanted to know what is it for, I never received feedback. I called again today I spoke with Silindokuhle still I couldnt speak to a manager or someone who can help me,they dont want to escalate my query or give me an opportunity to speak to a senior. ONE WORD TO DESCRIBE MTN USELESS AND THEY ARE *****S. they were suppose to refund the extra money they debited from me but they are refusing and they still want to ***** more money from me. I have been with vodacom since I was able to own a phone I never received such treatment as MTN does. i regret taking a contract with them and I will never do it again or even visit their stores they are ***********, ****** and useless. I am very sad and disappointed that I would be ****** my hard earned money by MTN. Dont be fulled with the feedback they are giving here on hellopeter because they dont borther to fix the problem they only want people to believe that they are attending to the query but the truth is they do nothing about your concerns.