Horrible service from MTN

I have a contract where I receive airtime and a databundle on the 26th of every month. The past two months it came late but in February I didnt receive any data ( as to date). A query was logged and the reply I received was that I did receive data ( I think I would know if I received any or not!!!) so my airtime is depleted by now since I didnt have any data and I had to buy some yesterday since I cant manage without data. Today I went to the MTN shop in N1 city where the lady phoned again. I was told that I have to wait until the 26th of MARCH to receive February's data - if I get it. That is ridiculous! No apology. Nothing. Now I had to go through the extra expense of buying data and now I have to buy airtime because I had no data. This service and attitude is pathetic. I get the idea they dont care about the customers needs at all. I am grateful to Christelene from the Paarl mall branch who tried her best.