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mpho M

1 reviews | Active since Dec 2016

13 Dec 2016, 14:54

horrible service from legal

<p>My account has been listed under legal action and my phone has been blocked, ive tried tio get a hold of legal through 808 however im being told they only work via email.</p> <p>I was never notified that my account is under legal,</p> <p>acount has been paid for the for the month in question.</p> <p>automated reply from legal email that they will be in touch in the next 24-48 ours!</p> <p>meaning i wnt be able top use my phone nor internet ****le till someone calls me</p> <p>I cannot recieve calls as im waiting to hear how my mothers surgery is going!!</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Dec 2016, 16:11
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

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