Horrible Service from ******** staff

Luleko Majozi sold me a yellow data package for R69 in 2016 13 May . I have contacted Yellodata after signing up as I was debited the R69 every month however there was no data sent to me by yellow data and extras were given to me without my acknowledgement , this is unprofessional and very disappointing, I am sure a huge company like MTN records their calls and the call center advisors make notes on your system but nothing has been done and I am still being debited with no data given to me and I have requested a refund last year but nothing has been done.

I have to personally go to the bank and reverse the money, will you also refund me my time , petrol and bank fees??

I called in to report the matter to the call center advisor and ended up hanging up the phone as the consultant I was talking too did not seem to know what they were doing hence I requested to be put through to the manager, do you not train your staff properly??

I demand for the calls to be pulled out and my money to be refunded urgently if this cannot be done my lawyers will be contacting you and I will take matters further and post on hello peter so that all your customers are aware of this scandal, you will lose a lot of money as you cannot carry out a simple instruction. This is the poorest delivery I have ever received from a cellular network or call center.

You guys cannot be chowing my money without giving me what’s due to me, if you can go through your records you will see that I have not been using that number for more than a year now year now surely you can see that I have not loaded airtime on that number, I have not received calls on that number or made outgoing calls, I know you keep a record of these things as I have worked for Vodacom before unless a big network like MTN does things in the back yard without proper policy. This is very unfair and its inconveniencing me financially as I do not have a spare R69.00 to be giving away nje!

I have called in to cancel today and I still have not received confirmation that the cancellation has been done, please invest in proper training for your staff as I am sure that this is where the problem is.

I am a very unhappy client and would not recommend anyone to mtn as this is daily ******* to South Africans and will port my number going forward to your competitors in order to get the service delivery a loyal client like me deserves instead of the pathetic experience I have had thus far.