Horrible service!!!!

Sat the 30th August 2025, was at Eastrand mall MTN to request for sim swap, I gave them all required documents and was made to purchase sim card for R10, was then told to insert new sim card in my phone the following day. However no sim swap occurred it is as if nothing was done. Today 03 September 2025 I went to MTN Carlton centre where the consultant forced me to perform sim swap on my cellphone even though I told him that I have tried that and failed, hence I am by the branch with all required documents, then was told they only do sim swap from 10am -12pm(another purchase of sim card R4) whilst the other consultant is saying they are not doing sim swap at all, further went to Ghandi square MTN where I was told sim swap is done by appointment. I am in belief that all this is not inline with your procedures as all this was never stated in your SMS's or in your site. I have wasted so much time and money trying to do only a sim swap which to date has not been done. I am unable to perform most of my tasks as I need my cellphone to access things such as my emails/banking/work apps etc. I am in stand still because of your incompetence!! I need clarity in all this