sW
sally W

1 reviews | Active since May 2016

31 May 2016, 16:25

Horrible service ever

<p>So far I have been waited for two and half months now for them to fix my iPhone screen cover ! I have no other phone to use for back up. I called them so many times with my own costs to track how far with the process, they promise me to me call back , however never happened! I have to keep calling them to push them! They keep telling me that they can't able to hold the Mtn insurance and they don't know what to do! Basically I just have to wait! I am still paying the premier every month and the insurance to the Mtn. Eventually they fixed my phone yesterday but they want to charge me more than what they told me in the beginning when I was handing my iPhone for fix. The services there is extremely poor and attitude they given to me is they are helpless as well!</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply01 Jun 2016, 19:14
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

REQ:***

sW
sally W's update07 Jun 2016, 12:17
Reviewer Update

It has been for another a week now, however I haven't got any feedbacks from Mtn Bedford center store.