Horrible service

MTN claims is the worst I had my laptop collected on the 7 August and no one responded to inform me they were unable to repair my item and that I needed to make additional payments I called them today and cherylize Francis the manager said that they will look into this and for me to get my item I must make sure I pay the fees as whoever did not sent out the information I needed to get a new laptop will be dealt with internally they are pathetic and I even mailed the CEO mr rupati as before this to get them to collect my item it took several weeks because they could open the pictures I sent them. One agent dropped the line the others all lie saying they don’t have managers. This is how they take South African people for a joke I pay 2k every month on contracts to this company and there services are horrible. You telling me you have no process to follow when you messed up that supports your customers this is a joke your error but I must pay for it I will never support this joke of a business again. You don’t even deserve 1 star this laptop is something my mom uses for school as she is a teacher at a public school this was a gift. I’m disgusted in this company.