horrible service delivery

<p>The service that I have received from MTN for the past year or so is absolutely horrible. I've been a customer of theirs for about 6 years now. Receintly I had a lot of problems with claiming on a damaged device from MTN insurance, after about 2 or 3 months and requesting to speak to a portfolio head or someone senior that was sorted out. </p> <p style="display: inline !important;">After that I decided I wanted to cancel my MTN contacts, one of my contract expires now 24 Oct 2016, when I called and asked about the cancellation 3 of the consultants gave me a different stories. The last one I spoke to told met they will send the request but she doesn't know when the contract will be cancelled, but I will still be charged??? I then decided I'll upgrade with them due to not being able to cancel my contract. I'm still waiting to receive my "free 30GB" data a week after I upgraded, when I call all they tell me is they will escalate the request!!</p>