1 reviews | Active since Dec 2016

23 Dec 2016, 15:15

Horrible service Dainfern

<p>I visited the MTN store in Dainfern on Wednesday. I spoke to Emmanuel. App**** for a contract and forwarded all documents within a couple of hours. Only received an sms from MTN at 5pm that the information was submitted which means they submitted it late. called the the store on Thursday to find out if I can collect the phone and they said it has not yet been vetted.... this is surprising because I have in the past app**** for a contract with Telkom and vodacom and was approved immediately. Today is Friday , i finally received an sms to say that my application was successful. Went to the store and lo and behold their systems are down. I called 4 hours later and their systems are still down. The guy I spoke to says that I cant get the phone at a nother branch either because I signed the documents at Dainfern. This is utter pathetic service and definitely the worst cell phone store experience I have ever had. It is also the festive season and wanted to surprise a loved one with this ohone as a gift... guess that aint gona happen due to these useless individuals at MTN Dainfern... Never ever go there!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Dec 2016, 19:11
Official

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please be advised that the matter has been escalated to the relevant functional unit for further assistance.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***