HORRIBLE SERVICE

This company is very bad...They have to many customers and because of that they do not care about their customers. I ordered a router and Simard which I received in December 2024, but the router never worked. It was a mission to speak to anyone to assist me. The customer service agents are not willing to help customers. I was informed the router is faulty and they WILL arrange for collection and cancel the contract. It has been more than three weeks since the router was collected, and my contract is still not canceled. I have sent three emails to their complaints department to find out my contract is still not cancelled and still no feedback and they are still attempting to collect money from my account for something I have never used.