Horrible service

I've had the worst experience ever with MTN it is the most useless and unhelpful company they don't take their customers seriously. To cut a very long story short, there was ***** committed using my name the ********** took two iPhone 12 I however immediately reported this and even went to that branch where the ***** took place. Number one the consultant didn't even do any finger verification she says she verified them manually which was very alarming for me. Anyway this issue was then taken to the ***** department and they did their investigations and indeed did confirm that it was fruad and those devices will be canceled under my name after all the back and forth cool, now last month I get a message saying that I am owing an amount of R44000 that I need to i then immediately call mtn again to query this, I was taken from Pillar to post I spoke to more then 5 consultants but I only wrote down the name of 4 consultants I spoke to Precious Khaula and she said she wil escalate this to the billing department for them to remove the credit under my name and I should get feedback after a. Then I called again and still nothing done, spoke to Kate Khoza and she also said she will escalate same story nothing is done, I called again after a few days which was today I spoke to Anathi soboyoisi she said she will escalate to the ***** department and I should call after 1 hour and guess what when I called I'm told she did not put my number in question HOW GREAT IS THAT???? Then spoke another consultant by the name of Landsay Green she then said she has to escalate again which will take 24hrs and while on it none of these consultants seem to care about the distress I'm in. What is even worse is that I keep getting messages saying this outstanding balance will affect my credit rating and that gt me REALLY REALLY WORRIED AND UPSET as none of this is my fault and I will be wanting to buy a new car and house soon what then if this stupid thing comes up and affect my application. Mtn is so unprofessional and they are unbothered about this, I cannot afford to have my credit rating down or affected by this. PLEASE GET THIS SORTED OUT ASAP!!!!!! I REGRET TAKING THIS CONTRACT WITH MTN THIS IS THE WORST AND *********** COMPANY EVER!!!!! FIX THIS URGENTLY AND MAKE SURE YOU CLEAR MY NAME AND REMOVE THAT CREDIT UNDER MY NAME!!!! My line was disconnected over this stupid thing which is not my fault now I had to be inconvenienced ?????????Please contact me on ***