Horrible service by MTN SA

Hi there

I payed my MTN account on 27/04/2019 and the money is still not reflecting on my account ...I have sent them the proof of payment almost 5 times and they keep on logging a query that doesn’t get resolved I’ve been struggling almost 2 weeks with the same issue I went back to the store where I payed ( MTN KOLONADE) almost 8 times and they can’t help me ...when I call the store the manager is not available most of the time and the times she is, she says she’ll call me back but never does ...the Head office of MTN keeps on singing in my ear and nobody picks up the phone....now I was billed for 2 months because according to MTN I didn’t pay but I did...I think ***** was committed at the store ...this is the most horrible service I ever received from MTN

kind regards

Frans Herbst