Horrible service

Poorest of services by internet provider Supersonic I am 3 days into a new service with you and I am having massive billing issues with supersonic. They are happy to take on nee clients but not discolse info from the get go. I had a previous LTE account which was closed in 2021. I had not yet returned their router as yet and they advised i would be billed R2499 if I do not return it. In May 2023 the router was returned which they needed to issue a credit note or somethinf of that sort on the profile. Someone failed to do their job and didnt update that. I was now debited R3k inclusive with my new fibre service i gor activated on the 24th. The bank cannot reverse the money as ut was taken from my card si it appears as a credit card payment. None of the agents could help me get the billing team to reverse this and ti such my bond debit order will bounce coz of the R3k payment that was wrongfully made on my account. I expressed this to them and all they could say was “sorry” which is utter *******. I spike to Sizwe Ndende who promised to call me in 10mins on the 26th which was 15:07, it is now 21:34 and he has not called me back and still have no way to pay my bond debit order which is due on the 27th Jan. To say I am ****ed off is an understatement, I am beyond livid at this point. Why are yoy so careless with such small details like updating a damn profile I need this money back in my account as SOON as Monday morning so I can pay my bond and cancel this damn service coz if this the tone I feel like Im gonna be annoyed half the time. I hate fealing with unprofessional companies with all my heart. No amount if apologies can take back the stress you guys have caused me in the past couple of hours, worst of all the panic my kids when through hearing me fight on the phone like a mad woman for my money. You guys are so insensetive its appaulling