Horrible Service at MTN Maponya Store

I went to the Maponya branch store which is a non owned store by Pedi Palp by Mr Makopo. I was assisted by Steven and Nathi. I went to take out a second contract which is called an ‘Additional Sim’ and the application has been processing since then. I was told that it takes 2 to 24hrs for one to know the status of the application. And 3 weeks later my application is still processing. I always have to call in the store to check how it is, they emerge brother to call me to update me on my application. I even asked them to escalate the matter and they told me they did. So how come is it still processing? Who is not doing their job properly? Why do I have to wait for so long to know if I’m approved or declined. What makes me so angry is that, I already have my first contract with MTN and it’s up to date with no arrears. This has gone beyond bad service. Who must wait for 3 weeks to find out if they’re declined or approved. And having to constantly contact the store daily to find out about the application. I’m so shook and disgusted by this.