HORRIBLE SERVICE AT MTN I AM BEING ****MED

Bad service from MTN I will definitely be cancelling my contract with them. I visited the MTN in Northgate Mall to make a payment, the gent that assisted me checked my profile and told me one of my contracts is up for an upgrade in 3 months. As he was assisting me he told me that even though its due in 3 months’ time, he can do an early upgrade. I then explained to him that the phone that is due for the upgrade is for my wife, I will bring her to come choose the phone she wants. We then visited the store on the weekend and the upgrade was done, the gent told me my premium will be a bit higher due to the fact that I am upgrading. As per usual my debit orders went off. Today I am trying to use my phone only to find that my line is suspended, when I call to find out why my line is suspended. I am told that it is because of my early upgrade. Mind you the consultant never alerted me that there is going to be an early cancellation fee that I will have to pay. If I was notified about this cancelation fee then I would have never upgraded the phone, I would have waited for the contract to end as there was only 3 months left. This is very disappointing because I have been your customer for over 11 years and I have never received such service. It looks like your consultant was trying to make a sale or get commission but unfortunately it is at my expense. I am a pensioner living with a chronic disease called emphysema meaning if I have a seizure right now I am unable to contact anyone to assist me. I am really disappointed by this service because all the consultants I have spoken to are not assisting me. I currently don’t have R4700 to pay upfront, I have made payments arrangements my lines is however still closed. I am in this situation because of a consultant who needed a sale at my expense.