Horrible service at MTN

MTN will rob your purchased data/airtime and everytime when you ask for assistance they always find a way to make sure you as the customer are the one at fault.

I bought 1 day data around 10pm they never loaded my data the next thing I get a message from MTN telling me that my data expired, so basically I bought data just to have it expired. When I phone they tell me data was used up but it never came to my sim card.

This is not the first time, I've been having problems with MTN. I would buy 1GB weekly data and within 30min it's gone and the only thing I've been doing is to be on teams call using cellphone. When I phone their so called MTN champions tell me different stories with an attitude, saying they don't know what others were telling me but the system currently says this to them, I felt so helpless as a customer. They telling me about youtube and background data but my background data is always off and on YouTube i play offline videos when I am on data mode. So basically they lie to me just because I can't go to their systems and chexk myself.

MTN doesn't care how loyal you as a customer to them they will treat you like a nobody as long as you bring money to them.

I have logged multiple complaints with them but I always get disappointed with the response. It's like I am using their services for free.