Horrible service and no solid answers provided!

I’d like to hear MTN explain how 20GB of data just disappears in less than an hour and so far I’m not getting a clear answer. There’s no way I spent 20GB in less than an hour and I’ve done multiple follow ups and have been given 4 different explanations that make absolutely no sense. The first consultant (NDZUNG_L) said I need to call back after 48hrs as he would log a call for me and I need to check after 48hrs. I called back after 48hrs and I was told that no call was logged for me as I need a reference number so the process needs to start over again, meaning I would need to follow up again after ANOTHER 48hrs. Obviously I wasn’t happy with this as I’ve been buying data every day at this point, I spend about R150/R200 a week, make it make sense. I called back again after this and went to the MTN store and when they checked on their side, the consultants hadn’t written the full story and they logged another query for me. I called back after 48hrs and was told that I would have my data back on that Sunday, it will automatically be loaded back into my account. I’m here because this obviously did not happen so does this mean that I need to do follow up for the 5th/6th time??

I even explained that the data that you guys had to initially “take back” is the 3GB that was left from the previous 30 day data I had purchased but you guys took all my data, including my data. Frustrated doesn’t even begin to describe how I’m feeling, you guys are robbing people and still expect them to do multiple follow ups with no solid answer. What a useless service provider, if this is not sorted this week I’m more than happy to move to another service provider that will provide better service. Do better