Horrible service and dishonesty from MTN

My wife purchased a contract combo from MTN online which consisted of a Huawei P40 Pro and a Huawei watch. This purchase was made in August of 2021. Upon delivery of this package we immediately noticed that the watch was missing and we notified MTN of the problem. They informed us that there was a shortage of stock from the suppliers and many people were affected by the same issue. They told us that it would be resolved in 3 to 5 days.

Today is 23/04/2022 and nothing has been resolved.

Subsequent to this problem I lost my Cellphone 19/04/2022 during the tragic floods which occurred in KZN. My wife has been calling in to blacklist the phone and get an ITC number in order for us to begin the claim process with MTN insurance , but all the agents we speak to and all the stores we visit are telling us that the device is not registered with MTN.

How do we resolve an issue when the company with whom the issue resides has no records or details of any devices which are contracted to us.

This is totally unacceptable from a service provider such as MTN, and behavior resembling a fly by night company with no operational procedures to resolve issues such as these.

Totally horrible service and never to be recommended to any consumer wishing to obtain any form contracts for mobile devices.