HORRIBLE SERVICE

I'm not sure if MTN insurance take clients serious but I'm dissapointed at how my claim is handled. If you not taken from pillow to post they blind transfered. My claim has not been actioned and its almost 3 weeks now with back to back no proper update. I spoke to the last named Lebo on Friday 15 March and she promised that my phone will be collected today on the 18 March and collection has not yet done. Now I'm speaking to the lady called Sindiswa or Sindiwiwe who just said my payment ref was incorrect. I'm so frustrated at this whole circus.