Horrible service

Three weeks ago I went to a branch to upgrade. As an existing MTN customer I assumed this would be quick and easy. The staff that assisted me informed me that the `new system` was giving them endless issues. I now had to go back 3 times to redo my biometrics and to upload an ID copy needless to say I am still waiting for my upgrade.. I called HO for assistance and was told that there is a back log on all upgrades Ì MUST WAIT MY TURN or I can cancel the upgrade...`

This is disgusting and I am so disappointed in the service and attitude from MTN Head Office. I feel sorry for the staff in the stores that has to face frustrated customers every day!