1 reviews | Active since Oct 2014
Horrible service!!!!
I have a cellphone contract with MTN and this is the third month now that they have been wrongfully billing my account. I pay the account on a monthly basis at an ATM and immediately after paying the account I'll receive an SMS from MTN thanking me for payment made on the account. But a few days later I always get other Sms's from MTN threatening to suspend my services if I don't make a payment yet I already made a payment! MTN does this all the time and there's no way to contact them as they do not answer their call center number. My biggest regret is using MTN as a cellphone provider and I was told that I cannot change to a different network as I'm a contract customer,but I have had enough of MTN 's horrific service!
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that the reason your line has been soft locked is due to your credit limit. You currently have a credit limit of R 300.00 and your account is in arrears by R 300.53 (this is your June invoice).
The only way to avoid this is to ensure that your account is up to date or increase your credit limit. To increase you credit limit kindly visit any one of our stores or call our contact centre.
Thank you for your continued support.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that the reason your line has been soft locked is due to your credit limit. You currently have a credit limit of R 300.00 and your account is in arrears by R 300.53 (this is your June invoice).
The only way to avoid this is to ensure that your account is up to date or increase your credit limit. To increase you credit limit kindly visit any one of our stores or call our contact centre.
Thank you for your continued support.
Kind regards
Letumile
REQ:***