horrible service
<p>I phoned 173 on saturday the 8th of July 2017 and spoke to a consultant by the name of Mthobisi Malinga, I was complaining about the sms subscriptions I keep on receiving and yet I never subscribe to anything. I also explained to him that a few weeks ago I phoned the call centre to report that someone was trying to do a simswap on my simcard. The consultant lacked customer services because he sounded bored and uninterested on the phone. I asked him why did he not do any security check with me. He told me with an attitude that security check is only done for peopleon contracts. I'm really not happy with MTN's service because as it is my airtime keeps on disappearing due to the so called subscriptions I have no knowledge of and it seems like MTN consultants don't even care. I'm really not happy.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are glad to hear that Dudu managed to assist you with the query you had and as for poor service provided by Mthobisi Malinga we will pull the call and take corrective measures in accordance with our Service level agreements.
regards
mike
Complaints Management Team
Reference Number: ***7
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are glad to hear that Dudu managed to assist you with the query you had and as for poor service provided by Mthobisi Malinga we will pull the call and take corrective measures in accordance with our Service level agreements.
regards
mike
Complaints Management Team
Reference Number: ***7