Horrible Service

<p>Hope this finds you well,<br />Ever since I started using my mtn number since 2016 every time I recharge my airtime keeps disappearing I have to call mtn every time and most of the time I am assisted by rude consultants.</p> <p>I must say of all the rude consultants the lady named Mpho took the cup who was assisting me on the 1st July 2017 around 10:45.<br />I hanged and called again at 10:58 and was assisted by Simo Mpele at 1st he sounded like he wanted to help me but I felt like he was also getting irritated when I explained my concerns about my air time that keeps disappearing.<br />We call mtn because we need help not to be ridiculed and if possible may I kindly be assisted so that my air time does not keep disappearing I am not the only one who has this issue my mother and husband also experience the same thing.I was told that my air time was on reserve not to use my phone for 24 hours then after that 24 hours I was told I made a subscription I do not know anything about then I was told it was system error another told me it is cancelled then Mpho who rudely told me that I must call that company to unsubscribe. It has become a norm that mtn consultants are rude to us when we call I hope this will be addressed but if not at least my issue of disappearing air must be resolved.<br />I hope this will reach your utmost attention.</p> <p>Regards<br />Lineo.</p>